FAQs

Frequently Asked Questions (FAQs)- Alpha Pyrex

Orders & Shipping

How do I place an order? You can place an order by browsing our online store, selecting the desired items, and adding them to your cart. Once you're ready, click on the cart icon and follow the checkout process.
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. You can see the full list at checkout.
Do you ship internationally? Yes, we offer international shipping to many countries. Shipping rates and times may vary depending on your location.
How long will it take for my order to arrive? Orders are typically processed within 2 business days. Shipping times vary:

How can I track my order? Once your order has shipped, we will send you a tracking number “via email, allowing you to monitor its progress.
Can I change or cancel my order? If you need to change or cancel your order, please contact us at sales@alphapyrex.shop within 4 hours of placing the order. After that, we may not be able to make changes.
What should I do if I have received the wrong item/ have missing items? If you have received the wrong item/ have missing items please email us at sales@alphapyrex.shop immediately and we will resolve it

Discounts & Promotions

Do you offer any discounts or promotions? Yes, we offer seasonal sales, special promotions, and discount codes. Subscribe to our newsletter or follow us on social media for updates on the latest deals.
Can I use more than one discount code? Only one discount code can be applied per order.
Do you offer discounts for bulk orders or wholesale? Yes, we offer discounts for bulk purchases or wholesale orders. Please contact us at info@alphapyrex.shop for more information.

Returns & Exchanges

What is your return policy? We accept returns within 10 days of receiving your order. Items must be unworn, unwashed, and in original packaging. Final sale items are non-returnable.
How do I return an item? To initiate a return, please contact our customer service team sales@alphapyrex.shop with your order number. We will provide return instructions and a shipping label if applicable.
Can I exchange an item? Yes, we offer exchanges for items of equal value. Please initiate the exchange process within 14 days of receiving your item.
How long does it take to process a return? Once we receive your return, please allow 5–7 business days for it to be processed. Refunds will be issued to the original payment method.

Privacy & Security

What information does Alpha Pyrex collect from customers? We collect the information necessary to process your order, such as:

Personal Information: This includes your name, billing and shipping address, email address, phone number, and payment details (credit card or PayPal information).
Account Information: If you create an account, we store your username, password, and order history.
Browsing Data: We collect information about your activity on our website, such as which pages you visit, products you view, and items added to your cart. This helps us improve our site and personalize your shopping experience.
Cookies & Tracking: Our website uses cookies and similar tracking technologies to enhance your experience, such as keeping track of your cart and remembering your preferences.

How does Alpha Pyrex use customer information? The information we collect is used to:

Process and fulfill your orders, including payment processing and shipment.
Provide customer support, including handling returns, exchanges, and inquiries.
Personalize your shopping experience, offering you tailored product recommendations, promotions, and ads based on your previous interactions.
Improve our website functionality and services.
Send marketing communications, including special offers and updates (with your consent).

Does Alpha Pyrex share customer information with third parties? No, Alpha Pyrex does not sell or share your personal information with third-party companies for their own marketing purposes. However, we do work with trusted third-party service providers to help run our business. These partners may include:

Payment Processors: To securely handle credit card or PayPal transactions.
Shipping Companies: To deliver your order to the correct address.
Analytics Providers: To help us understand customer behavior and improve our services.
Marketing Tools: We may use third-party platforms to send marketing emails or retarget ads (e.g., through Google, Facebook, or Instagram).

Is my payment information safe with Alpha Pyrex? Yes! We use industry-standard security measures, such as Secure Socket Layer (SSL) encryption, to protect your payment details during transactions. Alpha Pyrex does not store your complete credit card information on our servers. All sensitive payment data is securely processed by our trusted third-party payment providers (e.g., PayPal, Stripe).
Does Alpha Pyrex use cookies? Yes, we use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and track which products or promotions might interest you.

Essential Cookies: These are required for basic site functionality, like remembering your shopping cart.
Analytical Cookies: These help us understand how you interact with the site, so we can improve your experience.
Advertising Cookies: These are used to deliver ads tailored to your interests based on your browsing history.

You can control cookie settings in your browser if you prefer not to allow cookies, but some features of our site may not work as intended.
How can I manage or delete my personal data? You have full control over your personal data with Alpha Pyrex. If you have an account, you can:

Access or Update Your Information: Log in to your account to update your profile, shipping address, and email preferences.
Delete Your Account: If you wish to delete your account and personal information, contact our customer service team at [insert contact info], and we’ll process your request.
Opt-Out of Marketing Emails: If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the link at the bottom of any promotional email or adjusting your preferences in your account settings.

How long does Alpha Pyrex retain customer data? We keep your information for as long as necessary to fulfill your order and comply with legal obligations (such as tax, legal reporting, and audit requirements). If you request deletion of your account or data, we will securely remove your information unless it’s required for legal or operational purposes.
Does Alpha Pyrex comply with GDPR and CCPA regulations? Yes, Alpha Pyrex takes your privacy rights seriously. If you're a resident of the European Union (EU) or California, you are protected under the General Data Protection Regulation (GDPR)and the California Consumer Privacy Act (CCPA), respectively. These regulations grant you rights such as:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Deletion ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain legal limitations.
Right to Data Portability: You can request that we transfer your data to another service provider.
Right to Opt-Out of Sale (for CCPA): Although we do not sell personal data, CCPA ensures that you can opt out of any future sales of your information.

What happens in case of a data breach? While we take every measure to safeguard your data, in the rare event of a security breach, we will notify affected users promptly and take immediate steps to mitigate the impact. We will also comply with legal reporting requirements for data breaches.

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